Complaints Handling Policy

If you have any queries or complaints about the services provided to you or our use of your personal information, there are a few ways to make a Complaint:

  • Firstly, obtain a copy of our Complaints Handling policy here which includes information about our complaints process; then
  • Contact our Member Services team on 1800 20 1800; or
  • Email our Member Services team; or
  • Visit our office in Taree – Level 2, 1 Pulteney Street ‐ during normal business hours.

To discuss your concerns with us.

The information provided in this website should be regarded as general information only, rather than as advice. It has been prepared without taking account of any person's objectives, financial situation or needs. Because of that each person should, before acting on any such information, consider its appropriateness, having regard to their objectives, financial situation and needs. The Mortgage Fund is NOT a bank deposit. Investment in The Mortgage Fund is subject to INVESTMENT RISK, including possible delays in repayment and loss of income or principal invested. The income paid by The Mortgage Fund varies from quarter to quarter and The Mortgage Fund may achieve lower than expected returns in future quarters. No guarantee can be given that future performance will be reflected by data of past performance. Investment in The Mortgage Fund can only be made under the current relevant product disclosure statement (PDS) issued by Stacks Managed Investments Limited ACN 085 843 125 | AFSL 227673 which is available from this website or our office.